Returns & warranty
If it isn't right
Returns, refunds and warranty claims are handled by the store where you bought your beiens toy, under that store's policy.
Returns
Through your order
Start from the order page at the store.
Warranty
Through your order
Faulty items are handled by the same store.
Before you send it back
- Keep the original packaging where possible.
- Note what is missing or damaged.
- Take a photo of the issue.
- Keep your order number handy.